Associate Handbook 2018

The deductions are made before salaries are taxed. This means that for every pound an Associate gives they will save either 20 pence or 40 pence in tax, depending upon their marginal rate.

Full details and application form may be obtained from the Payroll Division.

10.16 Market Security Policy & Procedures

The Company appoints security committees in the UK, and overseas, to approve the (re) insurers and intermediaries with which client’s risks are placed. Only these approved (re) insurers and intermediaries may be used freely. Markets that are required, but not on the approved list, should be referred to compliance prior to placement. Breaches of the Group Policy & Procedures are escalated to various committees and repeated breaches are considered a disciplinary offence. Copies of all Market Security documentation can be found on the Corporate Risk & Compliance intranet under Market Security and the Market Security Procedure is located on the Knowledge Library under Company Procedure Market Security. Avoidance of E&O situations is paramount to the reputation and financial stability of the Company, Lockton therefore requires all Associates to be vigilant in their work in order to avoid a potential E&O situation. Associates may be required to complete online E&O training on a regular basis as directed by the Company. E&O can result in substantial claims being made against the Group. They usually arise from elementary, careless mistakes, rather than from complicated technical situations. Therefore, care and vigilance should be exercised at all times. Where an Associate discovers a potential E&O matter, it must immediately be brought to the attention of the Manager for that Business Unit. If the Associate is unsure of what a colleague is doing it is expected that the situation will be discussed with the Manager of the Business Unit concerned to ensure adequate training is received. 10.17 Errors and Omissions (E&O)

All Associates are expected to be familiar with and comply with the following guidelines :

E&O Handling Procedure



E&O Incident Report Form



E&O Avoidance Guidelines



E&O Avoidance Guidelines Presentation



10.18 Complaints Procedure

It is the policy of the Company that all complaints received from clients, insurers or other trading partners must be dealt with fairly and in a timely fashion. The Financial Conduct Authority, which regulates the Company’s business, stipulates various rules and requirements for the way in which the Company handles complaints. All Associates are responsible, when they receive a complaint, for reporting it immediately to Corporate Risk & Compliance Division (CR&C) through the dedicated email facility in the Complaints section on the Corporate Risk and Compliance intranet.